SHIPPING POLICY
CHRISTMAS SHOPPING
A friendly reminder that for the best chance of your Christmas gifts arriving in time for the big day, please place your order, at the latest, by 3pm on Wednesday, 18th December*. If you can order before this, even better as we never know what weather or island challenges might come our way!
*Please note that we cannot guarantee that your order will arrive in time, but we will do our best.
SHIPPING UPDATE JANUARY - MARCH 2025
Both our physical and online store will be taking a short break from 27th December to 24th January 2025 - during this time no orders will be shipped.
From the 24th January to March our online store will reopen. During this time, we'll aim to dispatch online orders once a week. Please give your items 10 working days to arrive. Thanks for your understanding!
If you have special delivery needs during this period, drop us an email and we will do our best to help: ask@calgarygallery.co.uk.
ORDER PROCESSING TIMES
We aim to wrap and package all orders within 2 to 4 business days after receiving your order confirmation.
Typically parcels are taken to the Post Office twice a week, usually Mondays and Fridays.
Please note that during holiday periods our order processing times may increase due to a high volume of orders. We encourage you to place your orders well in advance to avoid disappointment.
SHIPPING RATES AND ESTIMATES (WITHIN THE UK)
We use Royal Mail to ship small and medium parcels. Larger parcels will be sent via Parcelforce.
Shipping charges include postage and packaging and will be calculated and displayed at checkout.
All prices stated are for 48-hour postage, however due to our island location delivery can sometimes take 2-3 days longer to arrive than estimated. If you need an item sooner, please contact us at ask@calgarygallery.co.uk for assistance.
All artworks will be carefully packaged and insured against loss or damage.
You will receive a notification when your order has shipped which will include tracking information.
IN-STORE PICKUP
You can skip the shipping fees with free local pickup at Calgary Gallery. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready.
In-store pick up is available during normal Gallery opening days and hours.
INTERNATIONAL SHIPPING
Unfortunately we are unable to offer international shipping currently.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ask@calgarygallery.co.uk with your name and order number, and we will look into it for you.
REFUNDS AND RETURNS
Please follow the link to view our returns policy.
If you have any further questions, please don't hesitate to contact us at ask@calgarygallery.co.uk.